- How much broadband can I use?
- All Plusnet broadband is now unlimited. So you can go online as much as you like without worrying about having to pay extra.
However, they haven't always offered unlimited broadband, so if you signed up for Plusnet a while ago you might still have a limit on how much you can use. If you've got Broadband Your Way or Broadband PAYG, you can adjust your allowance.
- Why is it important I return Plusnet router?
- When you get a new router, please don’t leave their old one in a cupboard to gather dust. There's life in their router yet, and they can help you return it to them for free.
Their routers are provided on a loan basis, so it’s really important they’re returned to them when no longer needed.
Just a gentle reminder, if you signed up after 1 Feb 2024, and you don’t return their router, you’ll be charged a £50 fee.
- What speed can I get?
- When you sign up with them, move home/office, or change your package, they'll give you an estimate of the speed you should be getting, in Megabits per second (Mbps). For example, they might say you could get '16 to 18Mbps'. Under normal circumstances the speed you get should fall within this range.
- How can I pay for my order?
- You can pay by Direct Debit, credit card or debit card.
- What special offers does Plusnet have for new and existing customers on Easter Monday?
- During Easter Monday, Plusnet often introduces enticing offers tailored for both new and existing customers. You can anticipate discounts on broadband plans, bonus data promotions, or exclusive promo codes to upgrade your services. It's advisable to visit their website at https://www.plus.net/broadband/ closer to the date or sign up for their newsletter to catch early announcements of these special deals.